Return & Refund Policy
Q1 | Can I get a refund if I change my mind about a purchase? |
We do not offer refunds for any reason. All sales are final. However, if you recieve a defective item, we will replace it with a new piece of the same variety except SALES item. | |
Q2 | What if I receive a defective item or my order is incorrect? |
If you receive a defective item or your order is incorrect, please contact our customer support team at FB Page within 7 days upon receiving the item. Please provide us with the following:
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Q3 | Can I return an item if it's not defective? |
We generally do not accept returns unless the item you received is defective (see Q2). | |
Q4 | Are there any shipping fees for returns? |
Returning of defective items shipping fee will be borne by us. | |
Q5 | How will I receive a replacement for a defective item? |
If your return request for a defective item is approved, we will arrange for a replacement of the same varity. | |
Q6 | Where can I contact customer support for return inquiries? |
For return inquiries or to report a defective item, please contact our customer support team at f.concepts2014@gmail.com or https://m.me/f.concepts2014 | |
Q7 | How long does it take to process a return for a defective item? |
The processing time for returns can vary. Our customer support team will provide you with estimated timelines once your return is approved. | |
Q8 | What if my return request for defective item is denied? |
If your return request is denied, our customer support team will provide you with a detailed explanation. In such case, please feel free to reach out to us for further assistance. | |
Q9 | Does this policy apply to all products and services offered by F' Concepts? |
Yes, this policy applies to all products and services offered by F' Concepts. All sales are final, and return accepted only for defective items. | |
This Return & Refund Policy is effective as of 01.12.2023 and applies to all orders placed through our websites. Please review this policy before making a purchase. If you have further questions, feel free to contact out customer support team. | |