Return & Refund Policy


Q1
Can I get a refund if I change my mind about a purchase?

We do not offer refunds for any reason. All sales are final. However, if you recieve a defective item, we will replace it with a new piece of the same variety except SALES item.


Q2
What if I receive a defective item or my order is incorrect?

If you receive a defective item or your order is incorrect, please contact our customer support team at FB Page within 7 days upon receiving the item. Please provide us with the following:
  • Your order reference number
  • Clear photos of the defective item


Q3
Can I return an item if it's not defective?

We generally do not accept returns unless the item you received is defective (see Q2).


Q4
Are there any shipping fees for returns?

Returning of defective items shipping fee will be borne by us.


Q5
How will I receive a replacement for a defective item?

If your return request for a defective item is approved, we will arrange for a replacement of the same varity.


Q6
Where can I contact customer support for return inquiries?

For return inquiries or to report a defective item, please contact our customer support team at f.concepts2014@gmail.com or https://m.me/f.concepts2014 


Q7
How long does it take to process a return for a defective item?

The processing time for returns can vary. Our customer support team will provide you with estimated timelines once your return is approved.


Q8
What if my return request for defective item is denied?

If your return request is denied, our customer support team will provide you with a detailed explanation. In such case, please feel free to reach out to us for further assistance.


Q9
Does this policy apply to all products and services offered by F' Concepts?

Yes, this policy applies to all products and services offered by F' Concepts. All sales are final, and return accepted only for defective items.






This Return & Refund Policy is effective as of 01.12.2023 and applies to all orders placed through our websites. Please review this policy before making a purchase. If you have further questions, feel free to contact out customer support team.